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Support Center
Frequently Asked Questions
Compass Group, North America is committed to helping job seekers get the most value and ease-of-use when visiting our Opportunities website. Please read below to view our Frequently Asked Questions to see if your question is answered here and, if you still require technical assistance with the site, please email your specific technical question to opportunities@compass-usa.com and a Support team member will respond to your inquiry within 24 business hours.
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I applied for a position. What happens now?
Resource Network is the professional recruitment department of Compass Group with a team of recruiters that works directly with our hiring managers, reviewing all applications to our career site. Qualified candidates will be contacted by email in regards to the status of their application. For questions, please contact resourcenetwork@compass-usa.com.
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How do I change my password?
To change your password, please do the following:
1- Go to www.compassgroupcareers.com
2- Log in, using your email address and your current password.
3- From the Candidate Homepage, click on 'Update your Contact Info and Preferences'.
4- Scroll down this page to the two password fields and enter your desired password twice.
5- Click 'OK' to save the information.
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I received a new password, but am still unable to log in?
When you use the password recovery feature, the system sends you a password that is randomly chosen and, therefore, may be difficult to remember or re-type. Since the password field is case sensitive, it is necessary to type the password exactly as it appears in the body of the e-mail that was sent to you.To avoid mistakes, we recommend that you copy the password from the system e-mail and paste it into the log in area. If you do cut and paste your new password, please make sure that you cut only the password information. If you cut spaces, punctuation, and/or any other character that is not included in the proper password, the password will not work when you attempt to log in.
Special Note: If you are an associate of Compass Group North America and you have been given access to create new requisitions (via the Hiring Manager interface) you will need to use the same password on the companies internal job site on RealOpportunities if you are using the same email address for both.
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I do not want to receive any more emails from the site. How do I turn off my notifications?
1- Go to www.compassgroupcareers.com
2- Log in, using your email address and your current password.
3- From the Candidate Homepage, click on 'Update your Job Profile and Notification Preferences'.
4- Scroll to the Notification Preferences section and deselect the options to receive notifications.
5- Click 'OK' to save the information
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I want to view the resume currently on file with Compass Group, North America.
To view your resume, please complete the following steps:
1- Go to www.compassgroupcareers.com
2- Log in using your e-mail address and password.
3- From the Candidate Homepage, click the Update your Resume hyperlink.
4- Click the View your Resume hyperlink to view the resume saved to your account. If you downloaded your resume, there will be a link below the resume options to Download your resume.
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How do I add or update my resume?
It is important to keep your resume current. To Add or Update Your Resume, please do the following.
1- Go to www.compassgroupcareers.com
2- Log in, using your email address and your current password.
3- From the Candidate Homepage, click on 'Create/Update your Resume'.
4- Select one of the available options and enter your resume. (If updating, select the option you previously used to enter your resume to make edits.)
5- Click 'OK' to save the information.
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I received an email about matching opportunities and want to apply. How do I apply?
The email describing the matching job includes a link back to the position on the career site. You may either click that link to get to the job, following the prompts to pursue the opportunity, or complete the following steps:
1- Go to www.compassgroupcareers.com
2- Log in, using your email address and your current password.
3- From the Candidate Homepage, click on 'View Matching Jobs' or 'View All Jobs'
4- Click on the desired job title to view its entire description.
5- To pursue the opportunity, click on the button to submit or apply.
It may be necessary to provide additional information and/or answer position specific inquiry questions. Upon completion, your information will be automatically routed accordingly.
Note: Job Seekers have one opportunity to apply for each position. If you have previously applied to a position, the option to apply is not displayed.
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I was emailed about a job and cannot find it on the site. How do I search for a specific job title?
The job may not be posted any longer. You may conduct a search for the position by entering the Job Title into the keyword search field on the job list page. If your search returns no matching results, then the job has expired and or been filled.
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